Refund policy

At BELTORA, we want you to have a straightforward shopping experience. This Refund and Return Policy explains the conditions for requesting a return, receiving a refund, reporting damaged or defective products, and canceling an order.

By placing an order with BELTORA, you agree to the terms outlined in this policy.

1. Return Window

You have 30 calendar days from the date your order is delivered to request a return.

After 30 days, we are unable to offer a refund under this policy.

BELTORA does not offer exchanges.

2. Return Eligibility

To be eligible for a return, your item must:

  • Be unused and unworn and in the same condition as received.

  • Be in its original packaging with all tags attached, when applicable.

  • Be free from stains, odors, damage, or signs of use.

  • Be accompanied by proof of purchase, such as your order number or order confirmation.

Items Not Eligible for Return

The following items may not qualify for a return:

  • Items that have been used, worn, washed, altered, or damaged after delivery.

  • Items without original packaging or tags, when applicable.

  • Items returned after the 30-day return window.

  • Items that are not in their original condition.

  • Items marked as final sale at the time of purchase, if applicable.

3. How to Request a Return

To initiate a return, please contact BELTORA using the phone number provided below. Include your order number and reason for the return.

We will review your request and provide return instructions if the item qualifies.

Please do not send any item back without receiving return instructions from us first.

Returns sent without prior authorization may not be accepted.

4. Return Shipping Costs

For returns due to personal preference, change of mind, ordering the wrong item, or any other reason not caused by BELTORA, the customer is responsible for return shipping costs.

We recommend using a trackable shipping method when returning an item.

BELTORA is not responsible for return packages that are lost or damaged while being shipped back to us.

If the item was received damaged, defective, or incorrect due to an error on our part, we will review the situation and determine the appropriate return-shipping resolution.

5. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, your refund will be processed within 10 business days to your original payment method.

Please allow additional time for your bank, credit card company, or payment provider to post the refund to your account.

The original $10.00 USD shipping charge, if applicable, is generally non-refundable for customer-requested returns.

If you have not received your approved refund after 10 business days, please first check with your bank or payment provider. If you still cannot locate the refund, contact us using the information below.

6. Damaged, Defective, or Incorrect Products

If you receive a defective product, please contact us within 24–48 hours of delivery and provide clear photos of the product showing the issue.

Our support team will review your case and inform you about the next steps.

If the item is confirmed to have been damaged, defective, or incorrectly shipped by BELTORA, we may provide a full refund or replacement, depending on the circumstances.

Any replacement provided for a damaged, defective, or incorrectly shipped item is a resolution for that specific order and does not constitute an exchange program.

7. Exchanges

BELTORA does not offer exchanges.

We do not exchange products for a different size, color, style, or another product.

If you want a different product, you may return the eligible original item according to this policy and place a new order separately.

8. Order Cancellation

Orders may be canceled only before they have been shipped.

Please contact us as soon as possible if you need to cancel an order.

Once an order has been shipped, it cannot be canceled. If a shipped order is eligible for return, you must receive the package and then request a return according to this policy.

9. Contact Us

For all return, refund, or order cancellation requests, please contact us using the information below. Include your order number and a brief description of your request.

BELTORA

Address:
1683 S 1960 E
Spanish Fork, Utah 84660
United States

Phone: +1 (302) 398 0716

Email: beltorabussiness@gmail.com

Thank you for shopping with BELTORA. We appreciate your business and are committed to providing a clear and helpful customer experience.